Do you enjoy working as a key member of a small dynamic company with ambitious growth plans, providing excellent customer service and feeling able to work to your full potential whilst making a real difference?
They have a Part time position Monday to Friday (9.30am-2.30pm) for an Office Administration Assistant to join their friendly and busy team of staff. This is NOT a call centre position; they are an independent run business.
They are local supplier and service provider of commercial catering equipment, water filtration, commercial plumbing and associated products with successful ecommerce websites distributing nationally to a wide range of businesses including government bodies and PLCs through to small home traders.
The Role: Key responsibilities:
- Processing Sales Orders & Raising sales invoices using their account package, Sage
- To print orders from online systems
- Booking Couriers and checking deliveries have been made using various Courier Websites and calling customer services to resolve issues when necessary. Updating tracking spreadsheets.
- To update customer order status on the online systems
- Taking payment details over the phone
- Check invoices accurately against packing slips.
- Work closely with other team members to ensure all orders are dispatched accurately and on time using the most suitable method
- Answering the telephone and directing the call appropriately
- To assist with filing of office paperwork
- To prepare marketing materials such as leaflets etc
- Promote the Company and its products and services and maintain good customer care.
- Updating Company systems using Microsoft Word & Excel
- General Office Admin and Admin Support
To be successful in this role, you must have:
- A willingness to learn
- Punctual & Good Time Keeping
- Highly motivated with the initiative to work to a high standard in a small close-knit team
- Proven IT skills using MS Office
- Good communication & interpersonal skills
- A strong aptitude for problem solving & attention to detail
- Understanding of customer service and behaviours required
- Initiative and team work ethos
- Good sense of humour
- Tact, diplomacy and confidentiality required.