No Cold Calling Involved.
We are a multi-award winning 5th generation family business based in Chadderton near Oldham. We are widely recognised as a leading designer & importer of gift and housewares to the retail trade throughout the UK, Ireland and Europe.
The successful applicant will be a self-starter and have the enthusiasm and vision to help grow our business. This position requires an ambitious and motivated professional who is prepared to work hard to achieve business goals.
As an Outbound Sales and Customer Service Administrator your responsibility will be to develop and grow the company’s existing account base working closely with the Sales Representatives. You will achieve this by delivering a professional and high quality service to all our customers.
Customer Specifics:
Pro-actively contact customers to discuss their requirements and to build and maintain long term relationships that suit your customer’s needs – with a view to increasing Sales. Work on dynamic outbound sales projects / campaigns to achieve business goals.
Actively promoting our range of products, both current and future and where possible arrange for either a rep visit or encourage customers to visit our showrooms and trade shows. All showroom visits will be fully facilitated by you and/or the Sales Rep & you will also service some customers yourself.
Part of your role will require you to provide support to the Customer Services team which will include inbound customer enquiries, processing of customer orders and general administration to ensure the department is fully supported.
- Grow & develop new and existing accounts, building relationships
- Regular outbound phone calls – outbound sales projects, invitations to shows, service calls, supporting reps sales efforts etc.
- Manage new account enquiries
- Attend trade shows, meet and greet customers, take enquiries & orders, maximising all sales opportunities.
- Our showrooms – as above, providing additional adhoc support for the showroom team as required.
-Identify new product ranges and promotions and ensure you are fully trained to be able to promote these to customers, keeping yourself refreshed on current ranges and your knowledge of highest paramount.
- Full end to end order processing, management and housekeeping for your accounts
- General Order Processing – order entry, via Excel, over the phone or email.
- Arranging despatch of goods and managing delivery dates.
- Handling customer specific enquiries & answering incoming calls when required
- Be a bright, motivated and ambitious person with a good sense of humour and a drive to succeed.
- Proficient in Microsoft Excel and Outlook and computer-literate
- A great communicator with the ability to build rapport
- Able to remain calm under pressure and problem-solve accordingly
- Good team player, openness to change and hunger to learn
- Commitment, strong work ethic with attention to detail
- Ability to interpret sales reports and figures
- High attention to detail