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  • Manchester, Greater Manchester
  • Salary negotiable
  • (Permanent)
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The Operations Manager (OM) owns the Operations function at this company for EMEA. The OM will oversee the effective delivery and support of all technology services, product, and software to their clients within the EMEA region.

The OM is responsible for ensuring seamless operation of their technology and solutions to support our business strategy. The OM must have an excellent combination of both business and technical skills in order to successfully manage the delivery and support of the technical aspects of the business strategy. The OM is also required to remain innovative in the delivery of solutions, which are customer driven and stay abreast of key industry trends.

The OM is responsible for managing customer engagement with respect to delivery and support of their solutions. This means there is a strong customer facing expectation of the role for delivery, service assurance and incident management. In addition, the OM will be involved in managing and influencing the relationships with key suppliers for the company.

Operations Management:

- Work closely with the Regional Managing Director as part of the EMEA Leadership team to ensure operational alignment to the overall regional strategy
- Work in conjunction with the Operations Manager – Global, to deliver the Operations Strategy and ensure regional alignment to global policies and processes
- Ensure the overall customer delivery requirements are delivered, whilst improving internal systems, processes and structures.
- Responsible for the Level 1, Level 2 and Service Fulfillment Teams.
- Develop and monitor department budgets and forecasts.
- Establish key performance indicators
- Mentor staff members in order to assist them in cultivating their skills.
- Establish training, short and long-term goals.
- Interview, hire, and train employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving issues.
- Manage and deliver to operational budget; responsible for the P&L assigned to the OM team.
Planning/Organizing - Prioritizes and plans work activities; - Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors work to ensure quality.

Technology:
- Utilise and develop technology and teams to deliver quality outcomes
- Contributes to the technology strategy in conjunction with the leadership team to ensure growth objectives are met.
- Assists in the definition of standards, policies, procedures, measures, and organizational enhancements to meet company goals for the Products & Technology