Location: Site based (Hartley, Longfield) including travel to & around London.
Hours: 40 hours per week.
Job Type: Permanent – Operations Manager
The Company
With over 30 years’ experience in the industry, this companies established client base range from National Facilities Directors for blue chip companies to Office Managers. They cover an array of services that are required to effectively design, create, clean and maintain professional work places throughout London, the South East and Home Counties.
The company is quickly becoming the one-stop shop for all office cleaning and maintenance needs!
They are looking for an experienced, well organised and highly motivated individual to manage 100+ cleaning contracts, the role is predominantly site based and reactive to make sure the customer receives the best service possible and the highest standards of cleaning.
The Role
Reporting to the Director, you will be responsible for the management of around 4 Account Managers to ensure the smooth running of their respective customer sites, a portfolio of 100+ contracts and 180+ cleaning staff. You will be responsible for ensuring the highest level of cleaning standards and that customer and staff satisfaction is maintained through excellent customer service. This role will have accountability for cost controls and profitability in the region.
Key Responsibilities Include:
- Performing regular customer service reviews.
- Complaint escalation and resolution.
- Quality Auditing.
- Recruitment.
- Working with & Managing Account Managers on new and existing customers.
- Dealing with performance management and disciplinary matters.
- Maintaining regular customer contact.
- Ensuring the highest standards of cleanliness are maintained at all customer sites.
- Ensuring continuous customer satisfaction.
- Planning, facilitating and monitoring ongoing training.
- Providing feedback on performance and to take responsibility for managing issues.
- Attending regular meetings with the Cleaning Office Manager, Contracts Manager & Director.
The Candidate
The ideal candidate will:
- Be pro-active, logical and forward thinking.
- Be flexible on working times and able to travel across London.
- Have a good knowledge of the commercial cleaning industry.
- Have a strong desire to succeed and promote a high level of customer service.
- Have self-motivation.
- Have excellent communication skills.
- Take full responsibility for tasks.
- Manage teams in a supportive manner.
- Be based with access to London.
- Have a valid UK driver’s license, satisfactory references and right to work in the UK.
The Rewards
A competitive salary, Oyster Card Allowance, mobile phone, laptop/tablet, up to 28 days annual leave (depending on length of service) and a pension scheme.
How to Apply
Applications are accepted only if accompanied with a CV. If your application is successful, you will be contacted within the next two weeks.
Experience:
- Management: 3 years
Location:
- Kent / London
Licence:
Driving License