This is an exciting opportunity for an Operations Manager to join a growing team; this is a challenging role for an experienced Operations Manager who is looking to develop and grow in their role within a small but expanding business.
About Them:
They offer a home-from-home environment for all their guests.
As well as our bespoke approach to what great service is, they also offer delicious, fresh, clean and healthy food which is all cooked to order using fabulous ingredients every time.
Their teams are the most important element of their business and they believe that when you join, you join the Family. They think like a big company by being innovative in their approaches to people and food but act like a caring, individualistic small company.
They are absolutely passionate about hospitality and what this means to them; it means that their guests can use their spaces to eat, drink, work, meet friends, celebrate and socialise and they will accommodate them and make them feel welcome every time.
All sites are run as unique, local businesses and the challenge for the Operations Manager will be introducing processes and systems that allow the business to run smoothly and well, whilst not detracting from the autonomy and individualism each site enjoys.
The role:
PRODUCT:
- To assist and challenge site teams to achieve financial targets set.
- To assist and monitor with stock keeping, minimising wastage yet offering great service.
- To respond to and act upon guest feedback.
- To be able to devise and implement strategies and projects successfully across the business.
- To implement and maintain structure and processes to improve the running of the business.
PEOPLE:
- To build great relationships with all members of staff, offering support, guidance and training.
- To be able to manage performance of management teams in sites whilst ensuring values and behaviours are adhered to.
- To recognise talent to promote within the business.
- To assist with recruitment.
- To ensure and monitor that wage brackets are being adhered to in each site.
- To be able to work well as part of the head office team.
PLACE:
- To ensure all sites are legally compliant in regards to: Food Safety, Health and Safety and Fire Safety.
- To ensure excellent record keeping is in place.
- To oversee and ensure the smooth running of all repairs and maintenance.
- To assist in the new site openings.
- To have a visible presence in all sites.
The successful candidate:
Extremely organised and able to plan, and able to work with limited instruction or guidance.
Have a proven record of successful project management and systems/process implementation.
Have excellent communication and interpersonal skills.
Have a minimum of 3 years’ experience.
Above all, you must have a passion and drive for success; they are a small team and their business is both exciting and growing. This is a fantastic opportunity for the right person to really develop and to have an opportunity to be a part of this dynamic, fun organisation.
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