An Operations Caseworker is required to join a claims management company based in Moulton Park, Northampton. Part time hours required will be between 4PM till 8PM Monday to Thursday and Saturday 9AM till 1PM
This role is multi-skilled needing to be competent in both phone based tasks as well as basic administrative duties.
These include;
- Making and receiving calls from customers.
- Up-selling their service to new customers.
- Completing a true and accurate statement with the customer about their mis-sold product.
- Communicating with customers through emails or letters.
The role allows freedom in decisions and resolution of queries after basic training, using this knowledge to move cases to a correct resolution. This involves heavy amounts of telephony work contacting customers.
Requirements for this role are as follows:
- Use of MS applications (such as Office, Excel and Outlook).
- Professional telephone manner, ideally with telephone experience.
- Good written and verbal communication skills.
- Ability to type whilst on the phone.
- Keen eye for detail.
- Customer service experience (not essential).
- Sales experience (not essential).
You will be offered a competitive salary with bonuses based on not only the work you complete as an individual, but a team. Qualification for this will be based on quality of the work produced with a secondary criteria of quantity.