This company is a professional and Broadcast equipment supplier and solution provider to the Film, TV and Broadcast industry.
They currently have an exciting opportunity to join their team as a Sales Order Processor. We are looking for a candidate who has excellent customer service skills and can quickly learn sales order processing systems and procedures. The primary focus will be to process and manage online sales orders by liaising between the office and warehouses to ensure customers receive their deliveries successfully and efficiently. Progression within the company is strongly encouraged through patience, hard work and a willingness to learn and develop new skills.
If you see yourself as someone willing to progress and feel you have the right personality to liaise with customers directly then we would love to hear from you. Please note, please do not apply if you do not feel comfortable dealing with customer enquiries or problems. You should have the drive to consistently exceed customer expectations. This is an entry level role, therefore training on systems and techniques will be provided.
You will work closely within a highly motivated and energised team in a fast growing Company, reporting directly to your Manager to achieve outstanding customer satisfaction by delivering product on time!
Your key responsibilities for this role are as follows:
- Working closely with stock controller to streamline transfer of information and improve on-shelf availability
- Updating and sending RMA (returns forms)
- Feedback to customers where orders require additional information
- Liaising with customers to ensure they are kept up to date on order progress
- Communicating with internal and external suppliers to resolve provisioning queries
- Suggesting change to processes to improve customer service
Relevant Knowledge & Experience:
- Fluent in spoken and written English
- Experience preferably in a sales order processing role (this is preferred but not essential).
- This role would suit someone with previous experience in a customer service environment, familiar with day to day administrative tasks and customer relations.
Salary £16000 - £20000 negotiable
Overtime available plus annual bonus!
To apply for this position, candidates must be eligible to live and work in the UK.
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