This award winning company continues to grow and they require additional resources to support them through their busy period.
The Role
You will be responsible for communicating with members online, keeping them up to date and providing information about their account, transactions or payment information.
As we approach our busiest time of year we require additional support to help continue to provide quality customer service for a minimum period of 3 months.
37.5 hours per week, this will involve some shift work but no later than 8pm. Weekend hours do not require shift work.
Key Responsibilities
- Taking responsibility for all received queries
- Working to the set service levels and KPIs
- Recognising any issues and alerting the line managers
- Delivering excellent levels of customer service at all times whilst answering a high number of enquiries on our bespoke support system or via social media platforms
Required Skills
- Excellent grammar and written communication skills
- Good problem solving and analytical skills
- Professional and hard working
- Self motivated and able to work under their own initiative
- Well organised with the ability to prioritise work load and deadlines
- Working in a fast paced environment, you will have targets to answer enquiries within set time.
- Good IT skills and attention to detail
- Any experience of using social media in a professional capacity would be an advantage
Benefits
- Contributory pension scheme
- Energetic office culture
- Easy motorway access, free parking
- Weekly Yoga sessions/ 5 a side football
- Discounted Gym membership
- Childcare Vouchers
- Monthly Pizza meetings
- Xbox and games area
- Relaxed dress code
- Two grand annual socials
The Hours
37.5 hours per week, this will involve some shift work but no later than 8pm. Weekend hours do not require shift work.