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  • Radlett, Hertfordshire
  • £12,000 to £18,000
  • (Permanent)
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This company is looking to recruit an Administrator or apprentice to provide administrative support to technical and advisory staff so that they are free to perform their duties effectively and efficiently.

- To deliver general office & facilitation requirements.
- To provide administrative support to ensure the efficient processing of business and ensure that clients receive a quality experience when contacting the practice.
- To ensure process efficiency through the use of agreed protocols and workflows to deliver and maintain client records that gives the company quality and relevant data
- To behave, perform and deliver in line with company core values and agreed objectives

Key accountabilities:

- Answering the telephone and providing information of an administrative nature, re-directing to the appropriate person or taking messages and passing on to the appropriate person. Also, to check at that point in time that we do hold the correct contact details for clients (phone and email)
- Dealing with their inbound post daily and in a timely manner to ensure that it is sorted, sifted, scanned and distributed to the relevant person
- Assistance with the maintenance of the companies social media and marketing
- Keep CRM up to date with policy/client/contact information contained in the post/phone calls
- Check all outbound post is franked daily before collection
- Take any special delivery post to the post office i.e. guaranteed next day delivery
- Check all general mailboxes daily and forward all emails that require a response to the appropriate person and delete all junk emails. Also, to check at that point in time that we do hold the correct contact details for clients (phone and email)
- Maintain the reception area to ensure it is tidy and appropriate literature is on display
- Welcome and greet clients and ensure they have signed in and offer them drinks
- Close the office and ensure kitchen is tidy / dishwasher loaded and started/blinds and windows/doors closed & locked
- Co-ordinate office facilitation requirements with third party providers
- Complete all photo-copy /faxing / filing / scanning
- Administer and progress chase Letters of Authority and applications as directed
- Ensure they have sufficient stock of prepared new meeting packs for personal and corporate client meetings
- Compliance with all business and regulatory policies
- Completion of any mandatory training requirements
- Distribute client communications and marketing material
- Manage and deliver their client review meetings processes and documentation requirements

Apprentice salary:£12,000

Office administrator salary: £16,000-£18,000 depending on experience

Other benefits include: Private medical insurance, 7% pension matched, death in service.

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