The Person
The ideal candidate will bring energy and a commitment, provide the highest levels of customer service, ensuring that clients want to revisit providing a unique sales experience that ensures they meet personal targets.
A background in luxury jewellery, gemology or leather goods is a must for your application.
The Brand
Our client was established as a family business 27 year ago and is a global leader in luxury-handcrafted products with a unique design ethos. The seasonal collections for both men and women have a distinctive signature, constantly reflecting and reinterpreting trends in fashion. Designs are contemporary, fashion-forward and timeless attracting a huge fan base including some of the world’s highest profile figures and celebrities.
Duties and Responsibilities
- Delivering and outstanding, individual customer service experience that increases return business
- Meeting daily and monthly sales targets
- Working as part of different teams and moving between stores in London if required
- Developing and maintaining client relationships and data base
- Demonstrating ‘expert knowledge’ about our clients product
- Acting as brand ambassador and maintain and / or establish new relationships
- Communicate with all departments at Head Office in an effective manner
- Merchandising store displays and providing feedback to the Design Team
- Maintaining stock and store appearance to maximise sales
- Act as role model and continuously develop your knowledge
Skills and Experience required
- Minimum of two years’ experience in the luxury retail sector in London, ideally jewellery
- Impeccable spoken and written English
- Immaculate and professional personal presentation
- Pro-active in building new customer relations and maintaining existing ones
- Target driven and self-motivated to deliver beyond expectation
- Ability to create a ‘branded atmosphere’ in store that consistently delivers the brand
- Ability to communicate with panache to customers of the highest level
- Team player who takes a flexible approach to shift work