Basic salary £18k - £22k
They are Cambridge’s largest independent courier company, and the courier of choice for over 700 top Cambridge companies.
Their success means they are busy – very busy, and they are now looking for someone rather special to join them as a Logistics/Operations Controller, helping with internal operations support in a typically full-on, pressured, and challenging environment.
They are not some huge faceless corporation - but a family owned business where you can make a huge contribution to the team and in helping them achieve their pretty ambitious goals.
Ideally, they want someone who can work on their own, or as part of the team, helping drive operations and customer satisfaction levels.
The skills and mindset they are looking for are:
- A positive, can do attitude.
- An outgoing, friendly personality with a great telephone manner.
- Someone who thinks on their feet and is happy to go the extra mile to ensure they keep delivering happiness.
- A desire to do the right thing.
- Excellent communication and service skills with all types of people.
- Competence to deliver a premium service for the customer.
- Eagerness to learn new things and always look for ways to make things better.
- A proven ability to work in a fast paced and dynamic team environment.
- Being highly organised and able to use your own initiative to get things done.
- Computer literate with working knowledge of Excel and Word.
Key responsibilities.
You will work with the operations team to ensure all services (theirs and third-party suppliers) are delivered with a minimum of fuss and meet their guaranteed service levels.
Typically, you’ll:
- Answer incoming calls
- Help quote enquiries
- Identify opportunities for upselling our services
- Take bookings and liaise with controller
- Allocate jobs to the drivers and third-party suppliers.
- Help and problem solve email and phone enquiries
- Process jobs and proof of deliveries on to Journease, their software package
- Monitor work in progress and identify back load potential for all their vehicles.
- Monitor the progress of UK overnight and International shipments and help resolve any problems
- Use Microsoft Office, Excel and Word software
- Help with general administration
- Undertake individual projects and help present them at team meetings
- Enjoy what you do and at the end of the day, feel really good about the difference you've made.
What they will give in return:
- Basic Salary as advertised
- 29 days holiday a year (includes Bank Holidays)
- New iphone which can be used for both business and personal use (within Company Policy)
- Discounts on holidays, hotels, flights, shopping, dining, cinemas tickets and more!
- Pension scheme with People’s Pension
Training will be given but experience would be an advantage. Salary dependent upon age and experience.
If this sounds like an environment you’d enjoy, and you’d like to join a fast growing business they would love to hear from you.