Do you enjoy working with Linux? Do you use it at home or do you have commercial experience? Looking for a role that is a good mixture of customer service and technology? Looking for a role where progression and training is provided?
Interested in a role that has DevOps career paths?
Then this is the role for you!
A successful SaaS company, based in Tunbridge Wells, is looking for a techie who is interested in training up to be a Technical Support / DevOps Engineer. You will be working with Android, iOS Apps and Cloud Computing.
As a Technical Support Engineer, your main duties / responsibilities will be:
- Speaking to clients, troubleshooting and resolving their technical problems
- Confirming, diagnosing and resolving technical issues
- Handling operational alerts and escalating issues to in-house teams as required
- Collaborating with developers: reporting bugs and suggesting new features
In order to be successful for this role, you need the following experience / skills:
- Excellent communication skills (written and spoken)
- Comfortable speaking to people on the phone
- An interest in providing technical support to customers
- Experience with installation and administration of Linux
- Basic scripting skills
This is an excellent opportunity for someone who wants to gain more DevOps / Systems skills, but also enjoys speaking to people and helping resolve issues. There will be a great opportunity to build up relationships and to gain a deeper understanding of how technology impacts customers and businesses.
Location and Access
You should be ideally located within 15 miles Royal Tunbridge Wells
The office is ten minutes’ walk from High Brooms train station.
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