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Back to jobs Legal Claims Handler
  • Leicestershire, East Midlands
  • £15,000 to £18,000
  • (Permanent)
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This reputable insurance company is looking to recruit an experienced claims handler or graduate to join their growing claims department specialising in legal expenses insurance. To work within the Claims Department liaising with insured clients, brokers, intermediaries, internal and external consultants to ensure all claims are handled within agreed SLA’s. Preferred Legal or CII qualified.

KEY RESPONSIBILITIES:

Responsible as a team member and in support of the Claims Manager to:
- Uphold and act in accordance to the company vision, mission and values
- Achieve the departmental objectives and KPIs
- To personally act in the best interest of the company.

ROLE RESPONSIBILITIES:

Working within the Claims Department and CII framework of ethics, assisting the Claims Manager and team in the day to day handling of all claims within the agreed SLA’s:

- First line telephone support.
- Assessments of claims.
- Understand and apply the company reserving philosophy, as well as policy conditions and exclusions and applying them to claims.
- Handle all claims in line with authority limit and escalate claims when necessary, identifying maximum settlement figures and claims quantum.
- Liaise and manage appointed consultants in relation to fees and any other issues. Dealing with complex queries as and when they arise.
- Provide support and to other members of the department.
- Handle all claims in line with authority limits
- Assist the claims team with general admin tasks when required.

SKILLS/QUALIFICATIONS REQUIRED:

The successful candidate is likely to have demonstrable experience in this field of work. Legal and/or Insurance qualifications are an advantage but not essential.

Working as part of a small team the role requires the following attributes:
- Good communication skills
- Attention to detail
- Able to work as part of a team
- Methodical and consistent approach to work
- IT literate
- Understanding of legal issues
- Ability to prioritise workload to meet strict deadlines