This company is one of the world’s leading solid state laser manufacturers. Their lasers find widespread use in a multitude of scientific and industrial applications worldwide.
They require a Laser Service Engineer to join their team, the applicant will be required to test and service laser systems in a production environment. The role will involve the optical assembly, test and characterisation of Nd:YAG laser systems.
The primary focus of this role is to provide the highest levels of engineering support to their customers UK and Worldwide, however, this is a 70% in-house service role, which will include fault diagnosis, preventative maintenance, system repair, customer and distributors engineering staff training, installation, and a variety of other technical support activities.
Principal Accountabilities:
- Provide customers with on-site repair and maintenance support
- Provide customers with telephone and email technical and fault-finding support
- Deliver customer/distributors training as required
- Carry out installations from planning through to customer acceptance
- Ensure that on-site and office based customer files are kept up to date, including service records and any other documentation
- Identify opportunities for improvement. This to include product design and business process improvements
- Work with the sales management team to identify and develop sales opportunities
- Provide specialist support to other team members as required
- Act as a team player by willingly helping in any area of the business in support of customers, suppliers, or colleagues.
Applicants should ideally have a graduate degree in an Electronics, Electrical or experimental science subject and be able to demonstrate good practical and problem-solving capabilities.
Experience with a minimum of 2 years working with lasers would be beneficial or a solid electronic service engineering role.
Following a successful probationary period, they offer:
- Working for a well-established laser design and manufacturing company
- Competitive rates of pay and Holiday entitlement
- Holiday Purchase Scheme
- Employee Benefits Programme
- Employee Assistance Programme
- Company Contributory Pension scheme
- Annual Company Discretionary Bonus scheme
To be considered for this role, please apply via email with a CV and covering letter stating your current salary to the Human Resources Department.
You must be eligible to live and work within the UK, and possess a valid driving licence as the role requires occasional national and international travel to visit customers.
This company operates an equal opportunity policy and welcomes applications from people of all diverse backgrounds.
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