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Back to jobs Key Account Manager
  • Swinton, Salford
  • £18,000 to £23,000
  • (Permanent)
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This is an opportunity to join a high volume importer based in Manchester, a leading supplier of stationary, craft and toy items with over 30 years experience. They have success throughout the UK and Europe and have international offices.

As Key Account Manager, you will be part of the Sales Team and responsible for daily communications with their customer base and helping the company in working towards achieving it's goals and targets.

Typical duties are likely to include:

- Relationship developing / Liaising with Buyers
-Managing the key accounts from sales order processing to booking the stock in to the customers final delivery point
-Providing accurate information from bar codes / pack sizes
- Completing line forms where necessary
- To have a complete understanding of Customer's needs from Labelling and delivery stipulations
- Ensuring repack department / other departments / global system updated with correct information
- Daily checking on containers against booking dates
- Ensuring timescale allowances for any repack work and picking the goods
- Able to up sell / offer alternatives where necessary on our products
- Resolving order discrepancies and ensuring customer is dealt with positively and to the best of your ability
- Being able to handle complaints positively
- work as part of a team providing support to other team members where necessary
- To be able to liaise with the Purchasing Department on future stock orders / special labelling orders / cancellations affecting stock orders
- Back up to ensure up to speed with all accounts, go through daily to check where order is up to

Skills
- Must be exceptionally customer focused
- Excellent organisation skills essential
- Have the ability to prioritise tasks
- With good written and verbal communication
- IT Literate

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