Job Title: Job Dispatcher / Office Administrator
This 24/7 emergency plumbing and drainage company requires office based staff to support their planned growth. In order to keep their plumbing & drainage engineers working, they need two dedicated office based professional to work within their Loughton office.
You will provide customer service support for all customers and engineers, main duties will include answering customer enquiries, dealing with job bookings and allocating jobs to engineers.
Hours:
Monday to Friday - 08.00 to 15.00 or 13.00 to 20.00 - We are looking for two job dispatchers that can rotate shift weekly or monthly
I.E One week/month hours will be 08.00 to 15.00 and the following will be 13.00 to 20.00
You will also be required to work one weekend per month - taking out of hours calls updating system and database - 9am to 5pm in the Office and then take work phone and laptop home for remaining hours.
Also taking calls OOH during weekdays.
Salary - £13,650.00 (basic) + Overtime + Bonuses
Responsibilities:
- Answer incoming calls
- Answer all emails or pass to relevant member of staff
- Assist customers with their enquiries
- Update changes and status of each customer job on their database
- Call clients with updates and to get uplift when required
- Provide a high level of customer service
- Book and allocate jobs to for the engineers
- Liaise with engineers
- Other reasonable duties as and when required
Essential Requirements:
- Excellent communication skills
- Excellent on computers
- Office experience is a must
- Must be able to work under pressure
- Stable career history
- Good telephone manner
- Able to act professionally at all times
- Maintain strict confidentiality
- Must be computer literate
- Ability to work on your own initiative
- Excellent references
In return for your skills and experience, you will receive:
- Bonuses if targets met
- 20 days Annual Leave
- Paid overtime available
- Free parking facilities
- Free subscription to company Perkbox with free personal mobile phone insurance, personal breakdown cover and lots more offers.
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