This Managed IT Services Provider and Microsoft Gold Partner providing IT support as either an outsourced IT department or in partnership with client’ in-house IT teams, is now seeking a Technical Support Analyst to join their team.
As a Technical Support Analyst, you will be responsible for providing 2nd and 3rd line technical support to their client’s customers. You may be required to travel to client sites to provide first-hand support.
They offer you the opportunity to join a dynamic team of IT professionals, working from modern air conditioned offices with free onsite parking, they are committed to excellence and will support the successful applicant financially in the continued attainment of professional IT accreditations.
You will log call request information into their client’s CMS system and provide round-the-clock support to customers.
This will require you to take a flexible approach towards working hours for which overtime will be paid. Taking a customer focused approach, you will develop a high level of awareness for the support services which support key business processes and activities.
Your duties will include:
- Troubleshooting problems, identifying the problem and providing prompt resolution
- Monitoring, managing and controlling activities that provide pro-active support for customers
- Developing an understanding of IT strategy and architecture and how it supports business requirements
- Reducing costs and improving efficiency
- Enhancing the skills and capabilities of both customers and staff and enabling a culture of continuous improvement
Professional Attributes:
- Windows Server experience (including terminal services/remote desktop services)
- Microsoft Exchange and Exchange Online Administration Experience
- Extensive Windows Desktop experience
- Knowledge of internet firewall and Ethernet switching in a business environment.
- Virtual Server Experience
- Good hardware experience and ability to build/modify Intel-based servers
- Solid troubleshooting ability and able to prove/document your work.
- Proficiency in: TCP/IP, switching, routing and firewall knowledge,
Personal attributes:
- Flexible Schedule and willingness to travel
- Should own reliable vehicle
- A full driving licence.
- Personable and can work well with end users and team
- Good communication and documentation skills, keeps smiling and cool under pressure.
Advantageous:
- Certifications: MCSE, MCSA and related vendor certs
Working hours: 37.5 hours between 8 – 5:30 Monday - Friday Notice period: 1 month