This established and successful IT solutions provider's aim is to maximise their clients’ efficiency and productivity by providing a range of IT support services. Acting as a company’s virtual IT department, they offer network and system design and supply, telephone and on-site support, consultancy and project management.
They have an on-going training programme ensuring staff proficiency in all relevant areas. This represents an excellent opportunity for the right candidate to broaden their experience and expertise.
Main Duties will include but not limited to;
- Answering first line calls into the service desk, information gathering and logging of tickets.
- Investigate, diagnose and resolve support issues, working with clients, colleagues and third party suppliers as appropriate, taking ownership of tickets.
- Monitor back-ups, anti-virus protection, firewalls and email/web usage systems to ensure correct operation.
Ensure consistent delivery of high quality services to all clients, in accordance with procedures and policies.
- Encourage users in making more effective use of desk-top systems, products and services, providing detailed advice and guidance.
- Ensure procedures and policies relating to backups, anti-virus protection, capacity planning and other security mechanisms are implemented and monitored to protect the clients IT infrastructure, its data and business integrity.
Essential Requirements:
- 12 Months relevant experience working within an IT support function
- Any formal IT related qualification
- Experience of Windows Active Directory
- Experience in supporting Microsoft desktop operating systems
- Expert knowledge of PC technology hardware, software, operating systems
- Experience of installing, configuring, testing and implementing hardware and software applications
- Demonstrate knowledge of problem solving in both hardware and software systems or networks
Working Pattern
Mon-Fri 8am-5pm & 9am-6pm rota basis with occasional evenings & weekends