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Back to jobs IT Support Engineers - 1st and 2nd Line
  • Dartford, Kent
  • £20,000 to £30,000
  • (Permanent)
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Due to continued expansion an opportunity has arisen to join this dynamic, professional and friendly IT Managed Service provider located in Dartford, Kent.

Description Of Job (Main responsibilities and tasks):

- Providing in-person, telephone, email support for Supported Clients.
- To assist with day to day escalations and investigate complex problems.
- To attend client sites for issues that cannot be dealt with remotely.
- Refer more-complex repairs or reconfigurations to the appropriate IT Team member.
- Installation and configuration of desktop and laptop systems.
- Ensuring regular feedback is provided to customers in line with Company procedures
- Provide assistance with project work when planned/requested.
- Use of ticketing system for support incidents. Documentation of client systems.

Technical Skills (essential)

- Server 2008 to 2019
- Configuration and support of Windows server products, some Server 2003 mainly Server 2008 onwards
- Support for MS 365 and other Hosted Exchange systems.
- Configuration and support of Windows desktop systems, Desktop application support
- Liaison with third party companies for support of communications and line of business databases etc.
- Occasional Apple Mac / MAC OS support required.
- Active Directory & Group Policy
- Microsoft Exchange to 2007 Onwards
- Windows Operating System to Windows 8.1
- Microsoft Office 2010 to 2019
- Working knowledge of PC hardware troubleshooting, installation and configuration.
- Experience working within a service/helpdesk environment.
- IT engineering qualification to degree or at least two years appropriate experience in an IT support environment.

Professional Experience:

- At least 2 years’ experience providing IT support.
- Experience of providing best practice helpdesk support (Level 1 and 2)
- Demonstrated self starter with ability to prioritise workload
- Excellent communication skills (verbal & written)

Personal Attribute

- Excellent Troubleshooting skills - able to demonstrate an analytical approach
- Excellent verbal and written communication skills.
- Motivated by producing quality work within planned timescales.
- Be pro-active in suggesting and seeking solutions.
- Travel is required so must be mobile with own car

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