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IT Support Engineers - 1st and 2nd Line

  • Dartford, Kent
  • £20,000 to £30,000
  • Permanent / Full-Time
  • Advertised 160 days ago

Due to continued expansion an opportunity has arisen to join this dynamic, professional and friendly IT Managed Service provider located in Dartford, Kent.

Description Of Job (Main responsibilities and tasks):

- Providing in-person, telephone, email support for Supported Clients.
- To assist with day to day escalations and investigate complex problems.
- To attend client sites for issues that cannot be dealt with remotely.
- Refer more-complex repairs or reconfigurations to the appropriate IT Team member.
- Installation and configuration of desktop and laptop systems.
- Ensuring regular feedback is provided to customers in line with Company procedures
- Provide assistance with project work when planned/requested.
- Use of ticketing system for support incidents. Documentation of client systems.

Technical Skills (essential)

- Server 2008 to 2019
- Configuration and support of Windows server products, some Server 2003 mainly Server 2008 onwards
- Support for MS 365 and other Hosted Exchange systems.
- Configuration and support of Windows desktop systems, Desktop application support
- Liaison with third party companies for support of communications and line of business databases etc.
- Occasional Apple Mac / MAC OS support required.
- Active Directory & Group Policy
- Microsoft Exchange to 2007 Onwards
- Windows Operating System to Windows 8.1
- Microsoft Office 2010 to 2019
- Working knowledge of PC hardware troubleshooting, installation and configuration.
- Experience working within a service/helpdesk environment.
- IT engineering qualification to degree or at least two years appropriate experience in an IT support environment.

Professional Experience:

- At least 2 years’ experience providing IT support.
- Experience of providing best practice helpdesk support (Level 1 and 2)
- Demonstrated self starter with ability to prioritise workload
- Excellent communication skills (verbal & written)

Personal Attribute

- Excellent Troubleshooting skills - able to demonstrate an analytical approach
- Excellent verbal and written communication skills.
- Motivated by producing quality work within planned timescales.
- Be pro-active in suggesting and seeking solutions.
- Travel is required so must be mobile with own car

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