IT Support Engineer
This is an opportunity to join established award-winning IT Managed Service Provider based in Wapping, London. They are passionate about service & delivering excellent technical solutions to their clients, with emphasis on the customer experience. They provide IT services ranging from Cloud & Connectivity, to end user support.
They have an opportunity for an IT Support En
gineer to join our helpdesk team supporting our growing customer base. Ideally a candidate will have experience in an outsourced IT role &have experience of supporting a range of technologies incl. Microsoft, HP, SOPHOS, Cloud & Business Continuity. Confidence supporting multiple customers remotely & at their premises is a must.
Responsibilities:
- Provide quality remote support for incidents & requests
- Deal with calls & take ownership of work
- Provision & deploy users on multiple platforms (Office 365/AD etc.)
- Perform admin functions on Server & Cloud services
- Update documented technical solutions
- Assist with technical testing of new technology
- Configure/Support network equipment (Firewall, Switches etc.)
- Maintain & Improve Customer Experience
Candidates must have excellent coordination, communication, & problem-solving skills. Be self-motivated, possess the ability to handle multiple assignments & have a proven track record in customer service.
Candidate requirements:
- Minimum 4yrs experience in IT
- Experienced in outsourced IT (MSP)
- Current IT accreditations e.g. Microsoft MCSA, or MCSE or MCP’s
- Expertise supporting MS Server solutions
- Experience managing & supporting Office 365 & Exchange
- Full understanding of DNS, DHCP, AD & GPO
- Knowledge of common network protocols incl. vLan & routing
- Experience with Firewalling – ideally SOPHOS UTM
- Experience supporting RDS & VDI
-Experience supporting SharePoint
- Experience with Azure & other cloud platforms
- Good knowledge of Virtualisation (VMware, Hyper-V)
- Excellent knowledge of IT tools, techniques
- Self-motivated with the ability to work in a fast-moving environment
Why Join This Company?
Their employee’s happiness is important to them, & they put a lot of effort in to this. Their benefits include:
- Private Health Insurance incl. Dental
- Perkbox Benefits Package
- Time for personal development
- Child care voucher
- Company eye care
- Pension
- Quarterly staff events
- 25 days leave
- Regular review schedule
You will not only be joining an exciting & supportive team of technical evangelists, you will be part of a company philosophy that encourages lateral thought, innovative ideas & passion for all things technology. They are committed to finding the right people & developing their potential as much as possible. It’s their job to truly invest in you as both an employee & individual in turn improving as a business.