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Back to jobs IT Support Engineer - Central London - £30,000-£35,000
  • London, England
  • £30,000 to £35,000
  • (Permanent)
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A well-established boutique MSP providing IT services with a difference, is seeking a IT Support Engineer to join their team to provide support to clients in the professional services industries.

Reporting to the CTO, you will be responsible for supporting a small number of valued professional clients based in Central London, remotely as well as face to face. You will be responsible for exceeding customer expectations, therefore impeccable organisational and communication skills are essential, with the ability to work well under pressure, show initiative and go above and beyond to help users when required. You must also be an effective team player and demonstrate a commitment to our following core values: delver a quality service; act with integrity; empathetic; passionate about our work and professional.

As a Senior IT Support Engineer, you will be expected to provide a high level of 1st and 2nd line support and must have the confidence to handle issues reported by users and take responsibility to complete the tasks accordingly.

Qualification/Experience Required
To be considered this position you must have:
-Knowledge of Connectwise Manage and Automate
-Knowledge of Email clients and Microsoft Office software
-Experience in fault finding and trouble shooting
-Experience in delivering user, helpdesk, desktop, software and printer support within a Windows environment.
-Expereince of networking support and Local Area Networking and Authentication
-Experience in Active Directory and Group Policies
-Experience in Windows Operating Systems and MacOS

Ideally you will come from a managed service provider (MSP) background and appreciate the importance of a customer centric approach to your work, with a willingness to go the extra mile.

This is a great business, in a fantastic location in Camden, with a small but high performing team. We can offer the right individual the opportunity to work with some great clients and to become an influential member in the company.