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  • Loughton, Essex
  • £25,000 to £32,000
  • (Permanent)
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Specialising in mobile apps, we design, develop, sell, deliver, train and support B2B users of our apps and supporting software.

You will play a vital role within our business which has a fantastic reputation for fast and efficient service to our hundreds of clients.

Based in a Loughton office with parking facility, near a Central Line tube station, we are offering a varied and interesting role, to help manage and deploy client software roll-outs, in an organised and methodical manner. This involves site visits and training sessions with end business users. You will be expected to occasionally attend major UK trade exhibitions in a customer support and liaison capacity.

As a small but hungry business, with over 20 years’ experience with mobile business systems, we are not just providing apps, but are delivering complete business solutions to importers, manufacturers and wholesale distributors. Many of our clients are market leaders in their product sector and they rely upon our software to handle their field and web sales.

RESPONSIBILITIES & DUTIES:
- Investigate, manage and resolve client support calls
- Record the findings in the support log system
- Document and organise remote developers to development tasks
- Ensure development work is recorded and tested accurately
- Work with clients to ensure successful receipt of content
- Update and maintain demonstration and training materials, help manuals and documentation
- Learn how to operate, install and configure our applications on servers and mobile devices
- Delivering remote and on-site customer training
- Contributing to the development and maintenance of the corporate website and social media campaigns
- Assisting with marketing campaign preparation
- Occasional trade show attendance in a support and liaison capacity
- Software licensing management, ordering and tracking

SKILLS REQUIRED:

- Concise communication and presentation to our UK and off-shore developers, to convey clients’ requests and expectations
- Accuracy, efficiency and attention to detail.
- Problem –solving aptitude.
- Ability to rapidly learn to understand in-house and client software (training provided).
- Good written and verbal English
- Ability to focus, concentrate and complete tasks using own initiative
- Willingness to learn new skills
- Reliable, punctual and adaptable
- Good personal presentation for client site visits
- Computer-literate and have an interest in the latest technologies and trends
- Ability to organise and prioritise methodically
- Proficient with Microsoft Office Suite

EXPERIENCE

- A technical or software engineering background may be helpful, but not essential.
- An underlying knowledge of SQL databases and business computer networks would be helpful, but not essential.
- Minimum 2 years’ experience working in an administrative role or technical environment highly desirable
EDUCATION:
- Educated to A-Level or equivalent with strong Maths & English GCSEs
- Bachelor’s degree desirable but not essential