A talented Technical Lead is required to join the technical support department of an expanding and fast-paced IT MSP. Working from a modern, open plan office; expect an exciting and varied role delivering day to day IT Support and projects for our wide client base. We offer strong progression opportunities for the candidate willing to go the extra mile.
Joining as the Technical Lead you will be involved in driving the customer experience. Whether you are finding solutions to technical problems; managing an incident; completing a project; capturing client requirements or keeping up-to-date with industry trends, you will play a vital role ensuring the delivery of great customer service.
You don’t need to have all the requirements below but experience of infrastructure support and an enthusiasm for the industry is a must.
Experience of monitoring and maintaining systems and networks
Experience with installation and configuration of virtual systems
Experience of diagnosing faults on both hardware and software
Experience of solving technical and application issues by phone, email or in person
Ability to walk clients through troubleshooting steps
Experience of re-fitting and/or replacing of enterprise hardware
Ability to work to SLA’s
Ability to prioritise and managing multiple open tickets
Ability to establish good working relationships with clients and other staff
Ability to train and mentor junior staff and provide an escalation point for complex issues
In return, the company offers a salary of £32,000 - £45,000 per annum (depending on experience), company bonus scheme, flexible benefits, company pension contributions and extensive training and development opportunities.
This company welcomes applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Please Note - All applicants will receive a link / be redirected to the company's career site. Only those applicants who complete the online form will be considered for this role.