This well-established, leading Time and Attendance Company has a truly exciting opportunity for a motivated technology enthusiast to join their IT department. They are looking for a bright, articulate candidate, who is eager to learn, is inquisitive and able to demonstrate the ability to take complete ownership of an issue through to resolution. Although this is a technical role, you should also have the ability to liaise with people on a non-technical level.
To be suitable for this role you must have:
- A background in service/incident management and be able to take ownership of issues raised by all levels of external clients and staff
- Be analytical in your approach and resolve a range of issues ranging from basic to more complex resolutions
- Basic SQL knowledge (desirable)
- Previous experience in a similar role and environment of both remote and face to face support
- Full driving licence
Skills/duties;-
- Be able to manage the day to day operations of the I.T. department including supervising a small team.
- Train users of the Company’s Software remotely and onsite.
- Have the ability to maintain effective relationships with customers
- Regularly review and communicate progress against objectives and adjust as needed
- Champion continuous improvement
- Take responsibility of I.T. Service Management issues, solving them through to resolution, making key decisions where appropriate and communicating effectively with external customers, and colleagues alike.
- Assistance with in house I.T. infrastructure
- Excellent knowledge of Windows operating systems.
- Good understanding of Networking, servers, switches, routers, I.P addressing and firewalls.
- Comp TIA would be advantageous but not necessary.
Training on specific bespoke software is provided
Hours- 8.30 to 5.30 Monday to Friday
Package;-
£32-£35K dependant on experience & skill set
Company Car
Job Type: Full-time