Recognised as the longest established MSP and Microsoft Gold Partner in the area, this company offers a wealth of IT services such as - PC Support, Hosted Services, Field Services and much more to diverse businesses both locally and throughout the South East. They also have an in-house workshop / shop with an excellent local reputation and many thousands of satisfied customers.
Excellent opportunity for you to join their support team and work in a varied and busy professional environment.
Established over 22 years with an enviable reputation for exceeding customer expectations, and low staff turnover, we require a field engineer to join their Support & Services team.
Your Role:
- Will be working alongside the team of currently 9 support staff and report directly to the Help Desk Manager.
- To be responsible for managing your own diary schedule, visiting a variety of customer premises for planned maintenance / business reviews, IT installations and onsite reactive support visits.
- Communicating with support and workshop ensuring expeditious collection / delivery of onsite work.
- Building Customer relationships; presenting technical solutions to customers, providing customer technical consultations, advice, reviews and technical documentation.
Required Skills:
- Strong communication skills & customer facing skills
- A positive, can-do attitude; friendly and approachable
- Knowledge of Windows OS, AD and Group Policy and 365 packages.
- Networking experience TCP/IP, DNS, DHCP
- Ability to think on your feet and solve complex issues with empathy
- Keen to learn
- Desire to gain further industry recognised qualifications
- Previous experience in similar role 2 years +
- Full clean UK driving licence
Preferred Additional Qualifications and skills (not Required):
- Structured networking installation experience
- Experience working for a Managed / Hosting Service Provider
- CompTIA A+ / N+
- MS Certification
- CCNA - or similar
- Customer service / Help-desk experience
Salary - £27 to 30k + PR bonus depending on skill-set and experience
Located 1 min from M11 J8
Company Vehicle supplied
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