An IT Field Engineer is required to join a progressive, successful and growing Technology Services company. They make it their business to provide an outstanding, innovative service where customer service, integrity and respect are their key values. The company delivers a variety of outsourced, managed and project services across a wide range of clients in the SMB/SME marketplace as well as some public sector and third sector organisations.
They are looking for highly motivated, experienced IT Field Engineer to join them on a permanent basis. The successful candidate will be based at home, ideally around the Milton Keynes area (other locations will be considered), and be able to travel to service clients at a variety of locations. The role requires a flexible attitude to working hours and mobility. The company is Employee Owned and as such you will reap the rewards of the commitment and contribution you will bring to the team.
You must be well presented, able to communicate effectively (both face-to-face, over the phone and in written English), have sound time management skills, be a committed and flexible team player and relish success. You should be able to build rapport with clients and colleagues. Even though you will have a genuine love of technology, the ability to convey technical work in “plain English” rather than geek-speak is essential.
You should have an analytical mind, an ability to troubleshoot effectively and a willingness to escalate or consult with others, recognising when a problem needs to be escalated or addressed from a different angle. The company will expect demonstrable installation and troubleshooting experience in the following areas:
Essential Skills
- Server and PC hardware installation – Dell and/or Fujitsu Hardware
- Windows technologies – Active Directory and Terminal Services
- Thin client hardware – Windows based thin clients, ideally Axel based equipment
- Network hardware- switches, routers and printers
- VPN and WAN technologies
- Installation and configuration of backup software
- Excellent documentation skills
Desirable Skills
- Office 365 migrations/deployments
- Basic network cabling repair skills (termination of network points and testing)
The company is looking for people who can subscribe to their Employee Ownership culture and long term view of continuing success for the business. The ability to think like a business owner and understand what it means to be a co-owner and Partner of a flourishing business is essential. If you are energetic, enthusiastic and motivated, you will fit right in.
In return, they will provide a competitive salary plus benefits, company vehicle or allowance, 30 days’ annual leave, paid overtime and opportunities to allow your skills to flourish and experience to broaden in a supportive, friendly work environment. Benefits include company bonus, employee Health Plan, health and well-being app, Death in Service scheme.