The key day-to-day responsibilities of this role are varied and include:
- Booking and off hiring vehicles to cover accident and arising needs of staff through our
Pro Hire System.
- Ensure vehicles are available and ready for hire as and when required.
- Review of current hirings, communicating findings to clients’ with regard to extensions
and terminations of hire periods (including company vehicles and external hires).
- Communicate with sales manager to maximise fleet potential.
- Communicate with suppliers and customers to gain information or enquires on the
prompt delivery and off hire of rental vehicles.
- Provide Prompt resolution of all internal and external routine queries via telephone and
emails.
- Provide a high level of customer satisfaction for retention of clients.
- Maintain accurate records relating to customer communications.
- General ad hoc administrative duties.
- Liaising with Hire Companies regarding any queries and cost clarification.
- Run daily Vehicle off road (VOR) report for the company.
You will be reporting to the Fleet Director.
The tasks and responsibilities of the Hire Administrator may change to fit the requirements of
the business’ growth and development.
Key Skills Required:-
The ideal candidate will have:
- Strong IT skills
- Competent user of Microsoft Office with particular emphasis on Excel
- Strong analytical skills
- Ability to manage own tasks and prioritise workload
- Ability to work to tight deadlines
- Excellent telephone manner
- Numerically competent with ability to create reports from VOR data.
- High levels of accuracy and attention to detail in work.
- Customer focused
- Effective planning and organisational skills.
Main Purpose of the Role
The purpose of this role is to provide the administrative support to the Finance and Operations Manager and other senior management. This role is varied with the main emphasis being on administering fleet and controlling customer’s short term rental requirements.
Personal Competencies:
- Strong verbal and written communication skills
- Enthusiastic with a “can do” attitude
- A willingness to learn and grow within a commercial environment where customer
service and client satisfaction is the primary focus
- Smart and professional in appearance
- Ability to work as part of a team
- Ability to meet deadlines in a fast paced environment.
- Ability to switch from one task to another with ease and agility.
- Self-motivated and tenacious.
- A positive and professional attitude.
- Demonstrates honesty and integrity at all times.
Knowledge and experience desirable:
- Accurate and effective administration
- Customer service experience is essential
- Experience of the daily rental sector
- Administrative experience within the fleet trade
- Good time management
- Should have passion to contribute to the development of Company processes and sales procedures