Do you have excellent listening skills, tact, sensitivity and the ability to communicate effectively with individuals and organisations at varying levels? In this role you will need to utilise your understanding of issues surrounding domestic abuse, sexual violence and violence against women to provide support and guidance to callers and through text and webchat. The ability to communicate effectively in Welsh is essential.
Experience of providing direct helpline support and an understanding of risk assessment are desirable, but full training will be provided.
The Helpline is open 24/7 and it is therefore it is essential that the successful candidate is prepared to work various and unsociable shifts.
These posts are open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1.
They value diversity and are committed to promoting equality. They encourage applications from women from all backgrounds and communities and particularly welcome applications from Black and minority communities and other under-represented groups.
Closing date: 12 noon Thursday 21st November 2019
Interview dates: Thursday 28th November 2019 (Caernarfon)