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Back to jobs Helpdesk Manager
  • London, England
  • £35,000 to £40,000
  • (Permanent)
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An experienced Help Desk Manager is required at a growing IT Support / MSP based in the heart of central London.

Reporting directly to the Technical Director and Managing Director, you will be responsible for coordinating the day to day operations of a small helpdesk team (6 – 8 staff).

You must be hands on and perform 2nd line support and admin tasks assigned to you as well as being involved with a variety of installation projects.

The role will be based mainly in Holborn and from time to time meeting onsite at client locations in and around the capital. Above all you must be professional and experienced in a client facing role.

You will have prior team leading / management experience including:

- Ticket management via Autotask or similar
- Developing and documenting correct policies and procedures
- Weekly and monthly help-desk reporting
- Shift /rota planning
- Staff appraisals / performance reviews / mentoring
- Basic HR admin (holidays and sickness)

You can demonstrate the following technical skills:

- Very good general desktop support skills
- Windows 7/8/10
- Mac OSX support skills a bonus but not essential
- MS Office 2013 and above
- Active Directory user and group admin
- Office 365 admin
- General hardware and networking knowledge
- Great customer service skills
- Excellent written and verbal communication skills

Prior experience working for an MSP would be a distinct advantage.

Good career prospects and benefits package on offer for the right candidate and this is an opportunity to join a fun environment with a friendly supportive team. Salary depends on experience.

This position is located near to Holborn station, WC1V.

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