This is an opportunity to join the UK’s leading national independent provider of emergency management services with offices in Croydon, Manchester, Birmingham and Scotland. As a service group they deliver specialist emergency cleaning, waste management, legionella control and pest control services to the UK’s largest and most demanding blue-chip companies.
Responsibilities:
- Be a first point of contact for their customers who contact via telephone and email, requiring advice, quotations and to book services.
- Provide efficient and friendly help for theirr customers, making contact and communication with them as easy and smooth as possible.
- Efficient, pro-active communicators, constantly liaising with their Operations Team and the wider business, to deliver the very best customer service precise and timely information
- Establish and build relationships with account customers
Work together as a Team to serve their customers and support their fast growing, quick paced business.
Skills & Experience:
- Can work as part of a team and independently
- Able to multitask and can think on your feet
- Strong written skills - good tone, concise, accurate spelling and grammar
- Confident, friendly telephone manner
- Experience in a customer-facing role — call center or similar
- Basic IT Skills — Gmail, Word, Excel, Internet Browsers
- Outgoing, friendly, people person
- Passionate about and take pride in providing the very best customer service
- Get stuck in, solve problems and have a can-do attitude
- Enjoy working in a fast-paced environment and remain calm in difficult /pressurised situations
Salary & Benefits:
- Salary: £18,000-£20,000 (depending on experience)
- 28 days holidays (including 8 days bank holidays)
- Pension scheme
- Free on site parking
- Perkbox membership
Genuine Progression Opportunities
Situated close to Coulsdon South Train Station
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