This is an opportunity to join one of the UK’s leading IT solutions providers with a 30-year track record in supplying, implementing and supporting business software solutions throughout the UK. The company, which consists of approximately 40 staff provide CAD solutions, Sage Software, IT support and bespoke software development.
Their Sage division – one of Scotland’s premier Sage Business Partners – continues to grow, and consequently, they now seek additional staff members to join their support team. They are an ambitious company aiming for further growth; their target being to be the leading provider of Sage products and services in Scotland.
They are looking for enthusiastic and motivated graduates to join their expanding team of Sage support consultants.
If you are a recent graduate or are graduating later this year, they would love to hear from you. They have positions available for an immediate start as well as flexible start dates over the next few months.
What you get:
- Competitive salary
- Fantastic progression opportunities
- Opportunity to attend official Sage training courses in order to become fully accredited in several Sage software packages.
- Pension scheme
- 25 days holidays plus statutory days
- Social events/nights out
What you need:
- Degree level or equivalent education (ideally with Business/ICT/STEM discipline)
- Logical & methodical approach to problem solving.
- Excellent communication skills
- Self-motivated with good time management and organisational skills
- Readiness to learn new products and processes
- Ability to build relationships and support customers
The Role:
This is a varied and challenging role, covering all aspects of supporting Sage software. You will be providing 1st and 2nd line support to their Sage 200 customer base – dealing with customer issues and requests; troubleshooting and resolving problems; and escalating where necessary to senior staff.
Key responsibilities will include:
- Identify, investigate and resolve issues with Sage software
- Provide training and support to end users
- Log calls in their tracking system, and provide updates to users
- Writing & installing bespoke reports – both in Sage Report Designer, and using SQL queries
- Test and implement system changes
- Liaise with the team of software developers where required.
- Escalate issues to senior consultants and third-party support.
- Often requires “out of the box” thinking; and knowledge of the products we sell is key so you can identify (and subsequently assist with) potential sales opportunities.
As well as advancement in the support team, you will also have the opportunity to become involved with other roles in their Sage division – including project implementations, bespoke development & sales – with transfer to one of these roles possible in future.