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  • Kingsbury, London
  • £20,000 to £25,000
  • (Permanent)
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Office Administrator – Full Time based in Kingsbury (NW9) **Salary negotiable based on experience**
Monday –Friday 9am-5.30pm Alternate Saturdays 8.30am -1.30pm
Multi-tasking support roles as Office Administrator

An established business since 1977 based in Kingsbury offering essential plumbing and heating services, electrical services, property maintenance and refurbishments including bathroom and kitchen installations and managing large maintenance projects.

- Responsible for 4705 properties
- KPI reporting
- Referring for new boilers
- Ordering best price parts and raising purchase orders
- Reporting on recalls
- Assessing where supervisory visits are required (two visits)
- Reporting immediately on receipt of warning notice/ safe guarding issues
- Responding to all email requests based on priority
- Keeping residents updated
- Dealing with suppliers
- Requesting orders for chargeable items
- Preparing jobs for invoicing
- Allocating best “fit” engineer/s
- Closing down jobs on system
- Liaising with Surveyors and arranging joint visits

Duties to:
- handle in/outbound telephone/email enquiries professionally and efficiently
- ensure that procedures are followed
- deal with any complaints when required and bring to the attention of the appropriate Manager complaints that have escalated.
- deal with any paperwork required for your duties and support the accounts department.
- deal with general administration duties including data entry, filing, photocopying
- book, allocate and organise work for operatives.
- liaise with suppliers, operatives, customers/clients and other office staff.
- order supplies and materials from authorised suppliers.
- attend regular update meetings to discuss contract performance & raise any issues.
- create and update any existing excel spreadsheets
- monitor and oversee all daily services ensuring they are allocated to relevant engineers
- investigate service appointments that have had repeat visits and highlight to Manager as and when necessary
- manage engineers daily workload, ensuring engineers are in the correct locations with correct amount of daily work
- update our bespoke software with correct job notes relating to queries
- be flexible and help out with other areas when colleagues are busy or absent
- Any other duties as and when required in order to meet the needs of the business
- To communicate and check engineers work from the previous day to ensure all jobs are closed down

As a team player, you’ll need the following skills and experience:
- Excellent command of the spoken and written English Language
- Be a quick learner, fast and efficient with good organizational skills
- The ability to work under pressure and to tight monthly deadlines
- Attention to detail with good computer skills including excel
- The ability to work on own initiative as well as part of a team
- Customer service experience is also required
- Prioritisation and time management of own work.
- Manage and respond efficiently to Clients queries via email or telephone