This business is looking for a strategic thinker to join the leadership team as Field Operations Manager, to manage and develop their supply chain of building contractors.
This is a home-based role, however, regular team meetings and Supplier review meetings will mean extensive travel across the UK, with some time away required. You can be based anywhere in the UK. You will need to/be -
- Provide direction of the supply chain on a National level and work collaboratively with other members of the Network Management Team, Operational Planners, Engineers, Contracts Managers and Internal Operations ensuring that a first class supply chain is available.
- Ensure that the Supply Chain is compliant with all current legislation.
- Assist in complaint resolution and act as final escalation point within the business.
- Carry out supplier audits in line with the company requirements. Develop the supply chain in accordance with the audit results obtained.
- Maintain and promote positive trends of the KPI measures within the Supply Chain.
- Attend bi-annual meetings with the suppliers, as a minimum, with other ‘ad-hoc’ meetings to be attended as required.
- Promote the requirements/benefits of regionalisation and ensure complete engagement of supply chain partners.
- Report on any areas of non-compliance in the supply chain to the relevant engineers and managers.
- Provide support to internal teams as a point of contractual reference, as part of the escalation process.
- Review/challenge working practices/procedures and present recommendations for change, to improve supply chain performance for clients and the business.
- Undertake team duties as and when required to ensure excellent customer service and business needs are met.
- Work in partnership with key stakeholders to ensure optimum performance and service delivery at all times.
- Ensure full compliance with the Data Protection Act at all times.
- Act as a contributing member of the Field Operations senior leadership team.
Essential Knowledge and Skills
To be successful in this role you will have/be:
- Proven people management skills with an ability to deal with all key stakeholders involved in the claim process.
- Good interpersonal skills and able to communicate, both verbally and in writing, at all levels within the organisation.
- Capable of working under own initiative and without supervision as part of the Network Management Team, with high standards and expectations.
- Able to adapt your style of delivery to interact with all stakeholders – both internal and external.
- A proactive self-starter who can demonstrate a can-do attitude, who is self-disciplined and be able to work under their own initiative and without supervision.
- Competent in the use of Microsoft Office and internal IT systems.
It is essential you have previous experience managing a supply chain, not necessary within claims management, but this would be desirable.