This company is a local shared service centre operating for a Global Japanese trading company in South Woodham Ferrers Essex. They provide an exceptional service to meet the needs of their parent company serving offices across Europe, Middle East and Africa. They provide a professional document service ensuring complete compliance for all offices within a fast paced environment.
The role:
An Expense Administrator will help to provide first level processing and review of expense receipts and reports ensuring integrity and accuracy of financial reimbursements whilst following each countries specific rules, policies and procedures.
You will deliver:
- A service of first level checking and processing of expense claims,
- Handling multiple receipts in various currencies in compliance to client’s policies and procedures.
- Providing User Support via a helpdesk for resolution of queries, advice in creating applications and data exporting.
- Producing weekly, monthly and ad hoc reports as the client requests to achieve and produce a high level support solution
- Utilise tools and systems to proficiently resolve and investigate queries, escalating issues to immediate Supervisor as appropriate
- Maintain complete confidentiality including financial information and client policies and procedures.
In order to accomplish the role:
- Working hours will be 8am – 4.30pm non-peak Monday to Friday increasing to 8am to 5pm in peak period of the last working day of month and the first four working days of each month.
- As deemed necessary, the role includes paid overtime in order to meet critical business objectives on service level, productivity and quality providing high level support solutions.
- Excellent written and telephone communication skills as well as exceptional eye for detail, organisational and strong aptitude in numerical skills.
- Multiple concurrent tasks and the ability to work under time pressure, meeting strict deadlines is essential
- Education standard of A-C GCSE in Maths and English