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Back to jobs Ecommerce Customer Services Assistant
  • Yeovil
  • Salary negotiable
  • (Permanent)
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Ecommerce Customer Services Assistant – Yeovil Head Office

This company is one of the UK’s leading independent builders’ merchants and has been supplying materials to the trade for over 200 years. They have 41 branches throughout the South West, Herefordshire, Worcestershire and Gloucestershire and a turnover in excess of £100m.

They have an exciting opportunity for an Ecommerce Customer Services Assistant to join their team at their Head Office in Yeovil.

What will I be responsible for?

Do you have the ambition and drive to go the extra mile and exceed customer expectations? As a business we pride ourselves on our desire and determination to always put the customer first, and you will be proud to be the customer’s first point of contact.

Reporting to the Ecommerce Manager, you will be responsible for the day to day management of customer services including answering customer calls, dealing with complaints and replying to customer emails and messages through the website and social media platforms in a professional manner.

You will be managing the Customer Services and Ecommerce Inboxes including order processing for digital and customer enquiries, whilst developing product knowledge to guide and advise customers.

Who are they looking for?

The ideal candidate will have the following;

- Have a passion for the customer service excellence
- Be able to comfortably deal with complaints, enquiries and everyday issues.
- You are understanding, patient and always maintain integrity
- Fluent in English; both written and spoken
- Good Microsoft Office Skills: Word and Excel
- Ability to demonstrate great organisational and time management skills
- Some customer services experience would be beneficial
- Proficient and able to learn new systems quickly
- Hardworking and self-motivated
- Good team player with strong interpersonal and verbal/written communication skills
- Ability to keep calm under pressure and deal with complaints
- Approachable, collaborative and enjoys being part of a team environment whilst also able to work alone.

Rewards

In return for your hard work as an Ecommerce Customer Services Assistant, you can expect to receive a whole host of great rewards and benefits which can include:

- Competitive salary
- 22 days paid holiday a year, rising to 25 days after 1 full years service by 1st January in any given year
- Stakeholder Pension Scheme
- Bonus scheme
- Childcare Vouchers
- Employee Recognition Schemes
- Annual pay reviews
- Employee Discount Card with discounts and savings on products in all their businesses
- Life Assurance

They are a flexible working employer and they would consider applications for full and part time opportunities.

If you feel you have the skills and experience required, they want to hear from you! Please apply by sending your CV.