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Back to jobs Cyber Security Support Engineer
  • Manchester, City Of Manchester
  • £27,000 to £32,000
  • (Permanent)
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This employer is a growing IT managed service provider (MSP) based in central Manchester with clients nationwide. Founded early in 2016, they serve a range of clients in the SMB market, with a focus on financial services and other sectors that demand excellence in their IT service.

They pride themselves that their team provides a high standard of responsive and proactive support that all of their customers rave about.

Job Role
- Providing proactive & reactive end user support for security related matters, e.g. InTune, MFA, antispam, eDiscovery, antivirus
- Supporting ongoing management of security related services used to support clients
- Supporting and delivering end user awareness & application training
- Responding to monitoring alerts & automated recommendations
- Responsible for production and ongoing improvement of SOPs
- Supporting audit of internal and external systems and assessments including Cyber Essentials and ISO27001
- Contributing to and maintaining our internal knowledge base
- Working with third party vendors and others to resolve issues
- Providing general IT support to augment the primary support team as required

Required skills
- Excellent customer service skills – in person, on the phone and email
- A self-starter who is at home working individually and as part of a small team
- A user-focused approach, putting end-users at the centre of your work
- High standard of written and spoken English with excellent attention to detail
- A keen learner with interest in new technologies and industry trends
- Good problem-solving skills using a range of sources
- Possess strong analytical skills and ability to maintain calmness and being diplomatic under stressful situations
- Strong multitasking skills to be able to effectively manage multiple activities, across multiple clients

- A-levels or above, or strong experience coupled with a relevant industry certification
- English & Maths GCSE grade C and above (or equivalent) essential

- Minimum 5 years’ IT support experience, with 2 years+ at an MSP
- Experience in a security focused role or significant security-related responsibilities

Technical Skills
- Understanding of fundamental IT security & data protection principles, common threats, vulnerabilities, prevention techniques & countermeasures
- Experience supporting & securing M365 & Azure services, Windows Server, Windows 10 and iOS devices
- Configuration and monitoring of security technologies including AV, email/web filtering & firewalls
- Understanding of core networking principles (switching, routing, DNS, DHCP, Wi-Fi, VLANs, VPN)
- PowerShell scripting

- CompTIA Security+
- Vulnerability scanning tools

Hours: 0830-1730 Mon-Fri. Occasional out of hours work and travel required
Travel: Their clients are based nationwide, mainly in Greater Manchester & Central London. Site visits will be required with occasional overnight stays

Company laptop and Apple iPhone provided