An exciting opportunity has arisen to join a rapidly growing Financial Services Company based in Reigate, Surrey, following the recent acquisition by one of the global leaders in the debt purchase industry.
Who are they?
This Company has the UK presence of a global company, operating within debt purchase and collection. Their culture is based on ethical practices, fair treatment of customers and creating a positive customer experience.
They are the only company within the industry to receive a 3 star ‘Exceptional’ accreditation from Investors in Customers for three consecutive years.
What does the role involve?
- This role is at the forefront of our business, operating via telephone to contact their customers
- This role is heavily customer focussed and you will be required to establish positive engagement with our customers, build rapport and demonstrate fair treatment
- You will conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans. Their customers are encouraged to pay only what they can afford
- You will explain the benefits of reaching their "debt free day", providing clear time-scales and information in line with their repayment plans
- You will provide guidance to customers on the availability of free money advice, such as the Citizen's Advice Bureau
- You will maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation
Who are they looking for?
They are looking for someone who is looking for a challenge and has a passion for customer service.
Any customer service, administration or telephone experience is essential.
This role requires great listening skills, empathy and telephone manner.
They also require a minimum of Grade C or above at GCSE (or equivalent) Maths & English.
Please note that you will be subject to a credit check and a criminal records check as part of their pre-employment checks process. You should not be bankrupt or have any active County Court Judgements on your credit file.
They are an equal opportunities employer
Other Benefits
- Buy & Sell holiday scheme
- Holiday increase with service
- Cyclescheme
- Stakeholder pension scheme
- Childcare Vouchers
- Charity initiatives throughout the year
- On-site gym
- On site coffee and sandwich vendor
- Free fruit available
The starting salary is £18,000 per annum, with the opportunity to earn up to 15% monthly bonus, based on call quality and delivery of positive customer experience.
The working patterns available are:
10:30 – 19:00 Monday to Friday
OR
11:30 – 20:00 Monday to Friday
Unfortunately, they are unable to respond to all applications. If you have not received a response within 2 weeks, please consider your application unsuccessful.