This company is a fast growing provider of disruptive software solutions to international hospitality companies. They produce highly innovative, customer-facing, cloud based systems that push the limits of current technology and include outstanding UX.
They are looking for a Customer Support Manager to join their team that work out of a fantastic, newly refurbished office, located on the high street in beautiful Richmond upon Thames, close to Richmond Green. They also offer free snacks/fruit and great coffee.
They want their team members to expand their capabilities and responsibilities over time and they provide the coaching, training and support to enable them to do this. They work hard in the office but encourage a good work/life balance. They offer a good salary and they also want working with their company to be a financially life-changing experience in the long term so they distribute stock options to team members at all levels. They also offer BUPA Healthcare.
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Duties will include:
- Handling inbound and outbound enquire and support phone calls, emails and live chat
- Use our online meeting room booking system and Restaurant Table Reservation System
- Dealing with corporate customers
- Training and coaching new and existing team members
- Motivating the team to achieve targets
- Identifying and resolving booking problems
- Producing daily, weekly and monthly reports
- Working with the Directors to create and implement new ideas for the team
Skills required:
- 3 years plus Support/Call Centre Manager experience
- Background in sales management
- Ability to drive and train new team members
- Strong coach, mentor and motivator
ABOUT THE COMPANY
Their first client was the UK’s largest hotel group and they have also deployed with other hotel groups that are in the top 5 in the world. With unique real-time technology, they are already changing the way leading hotel groups run their meeting business and restaurant business and this is just the start.
To apply please submit your current CV with salary history. Successful candidates will be contacted within one week.