The company is an innovative award-winning insurance-technology start up with an enviable record of success and ambitious plans for yet more growth. Their mission is to make insurance better for everyone. They want their customers to love what they do, talk about them, and keep coming back for more. You’ll be their customer facing ‘voice’ and crucial in providing an excellent customer experience that makes them different from the rest.
As part of a supportive team committed to building strong customer relationships, you’ll provide policy administration, sales and customer support for their market-leading pet insurance products. You’ll also convert leads, help customers with applications and queries, produce high quality documentation, maintain records on our databases, and help ensure they meet their service standards and FCA compliance requirements. Regular training will be provided to help develop you.
To be successful in this role:
You’ll be motivated by giving customers the best possible experience and keen to change insurance for the better.
You'll have confident and professional telephone skills, excellent written and verbal communications in English, and empathic listening skills.
You’ll be well-organised with an eye for detail and accuracy, comfortable making decisions and happy working on your own as well as with colleagues.
It's key that you are naturally proactive, flexible and positive, and you like to take initiative and ownership.
What you bring
Experience in a customer-facing role, providing a diverse range of telephone, email and online support and administration in a small flexible team is desirable.
Education to A level standard (or equivalent) and GCSE (A to C) in English and Maths is essential.
Insurance experience is a definite advantage.
What the company offers
A competitive salary that will reflect your skills and experience. The benefits package includes 25 days' holiday, life assurance, cycle scheme, season ticket loan, discount gym membership and insurance, and a superb modern working environment based in central Haywards Heath. There is a structured career path with personal development and training to help you grow and develop within this role and beyond.
The standard working week is 37.5 hours from 0900 to 1730 from Monday to Friday. Hours of operation may be extended in the future, which could involve early / late shift working. This will be explained in more detail at interview.