We are a leading provider of renewable solar PV technologies, helping homeowners as well as businesses throughout the United Kingdom to discover the benefits of a cleaner, greener energy.
A fantastic opportunity has arisen to work within the Customer Services department, delivering a customer focussed & pro-active service.
Duties to include:
- To answer customer calls and queries, and to direct and escalate queries where necessary
- To monitor the email inbox and take action where appropriate
- To learn and utilise the CRM (Customer Relationship Management) software
- To undertake outbound calls
- To respond to customer problems and ensure appropriate action is taken to remedy problems
- To uphold good customer relations practice in line with Consumer Focus requirements
- To be flexible to help out with billing issues as necessary
Candidate Profile
The ideal candidate must be available at short notice with an excellent customer service and telephone manner. You must also:
- Have excellent communication skills.
- Be self-confident, highly adaptable, self-motivated and capable of using own initiative.
- Have a good standard of education where a high level of literacy and numeracy is essential.
- Have the ability to cope with a significant amount of data entry and a willingness to deal with customers on the telephone.
- Be comfortable working quite a high proportion of the working day on their own and as part of a small team.
- Ability to draft correspondence is vital.
- Thorough working knowledge of Microsoft Office, including Word, Excel, PowerPoint, Access and Outlook.
- Willingness to get involved in the work of the company; to take an interest in the company’s objectives and to offer assistance where appropriate.
The position offers the chance for the successful applicant to play an important part in building up the company and will be an important team player.
Job Types: Full-time, Permanent, Hours 8.30am-5.30pm