This is a fantastic opportunity to join an online courier company who
send parcels around the world using carriers such as FedEx and UPS. They act purely as a management company, tracking and monitoring shipments on their customer’s behalf.
The company has a big focus on technology which enables them to offer innovative solutions to their customers and provide the highest level of customer care. The company is forward thinking, dynamic and offers excellent career prospects.
Job Description:
- Answering high volume incoming calls and dealing with customer queries
- Providing advice and guidance on shipping regulations and restrictions
- Tracking and monitoring shipments in transit
- Assisting customers with booking their shipments online
- Dealing with transit issues and delay, including failed collections
- Resolving delivery issues on our customer’s behalf
- Liaising with Customs Authorities in other countries when needed
- Building relationships with new and existing clients
- Dealing with customer complaints, and resolving them over the phone
You will be responsible for assisting customers with their bookings, tracking parcels that are in transit, resolving failed collections and delays, and pro-actively following through on ‘exception shipments’ until their conclusion. The job is essentially about problem solving, and deciding on the best course of action to resolve each delay as quickly as possible, whilst keeping all parties informed.
This is an exciting and challenging position, the successful candidate will relish the large amounts of responsibility placed with them. The successful candidate will enjoy the challenge of working to deadlines, in a sometimes demanding environment, that forces you to multi-task.
Applicant criteria:
- 3 years’ customer services experience
- A minimum typing speed of 45 wpm is required
- Excellent communication skills are a must, both written and verbal
- Goods levels of diplomacy, when dealing with customer queries, are essential
- Ability to multi-task is a must, as is the ability to think on your feet
- Call centre experience will be an advantage
- Experience of dealing with consumer complaints is desirable
They are looking for an outgoing, bubbly, enthusiastic and well spoken person (with excellent telephone skills), who can work in a (at times) pressured environment. Organisational skills, prioritising workloads, multi-tasking and attention to detail are essential.
In return they offer a rewarding career not just a job. They offer a great working environment with offices overlooking the Canal in Brentford, and the opportunity to work with a great team. They are looking to employ someone with a positive attitude and pro-active approach, who will grow with the company.
Additional Perks:
- Access to company perk scheme, which has a variety of product discounts, such as free phone insurance, free Taste card, discounts on Apple products and much more.
- BUPA health insurance after 5 years’ service.
- Birthday off work
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