This company has been providing market-leading holidays for more than 40 years. They are true rail holiday specialists and no other company offers a better choice of inclusive holidays by rail than they do. They are absolutely committed to ensuring every holiday meets and exceeds expectations and as a result their valued customers travel with them year after year.
The Position:
They now have an exciting full time opportunity for highly motivated and experienced Customer Services Assistant to join their team, who will have the opportunity to work in an award winning and highly customer centric business in the heart of York’s city centre. Reporting to the Team Manager, some of the activities that you will be responsible for include:
- Handling telephone calls from potential and existing customers ensuring their needs are met in a professional and efficient manner
- Carry out mobility checks to ensure the customers mobility expectations are met
- Conducting out-bound calling, responding to email enquiries and written communication to ensure customers have all the information they require to make informed decisions on their holiday
- Supporting the administration of holiday cancellations and handling account queries, discussing other available options with the customers
- Facilitating the Incident Report process, informing all relevant persons in the business ensuring customers are supported where appropriate
- Contact customers to follow-up and resolve over-due payments of balances or deposits.
- Prepare and dispatch customer documentation ensuring all information and documentation is correct.
The successful Customer Services Assistant should possess the following skills and experience:
- Proven experience of working in a customer focused environment with a strong emphasis on customer service
- Experience of working in a busy telephone environment and telephone experience in relation to inbound and outbound call handling
- Strong interest in travel with good geographical knowledge
- Strong customer service abilities and proven administrative skills
- Capable of following written and verbal instructions and possess a clear and concise approach in verbal and written communication
- Able to work under pressure to meet strict deadlines whilst exhibiting excellent attention to detail
- Excellent written English and numeracy skills
- Good general education and working knowledge of Microsoft software packages
- Possess a methodical and organised approach to work, both individually and as part of a team
The role requires working on a rota basis and hours will be allocated Monday to Sunday. Applicants must be flexible in their working hours and weekend working is a mandatory requirement.