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Back to jobs Customer Services and Planning Administrator
  • Ipswich, Suffolk
  • £23,000 to £24,000
  • (Permanent)
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This expanding, family owned manufacturing company in Needham Market, with good transport links and bus service to Ipswich is looking for a Customer Services and Planning Administrator to join their team.

You will be responsible in aiding the successful delivery of a highly responsive service to individual customers, through being a team player, with customers and peers. You provide and deliver an effective and efficient administrative support for all customer enquiries and sales orders along with purchasing and planning.

Main Responsibilities

Customer Care
- Provide a professional focussed service and relationship with the customer, and have the ability to go the extra mile ensuring high levels of customer satisfaction
- Responding to customer queries via the range of communication channels including phone, email and post
- Manage incoming calls effectively and promptly
- Provide accurate, valid and complete information by using the correct processes and methods

Administration
- Updating computer based systems effectively and accurately
- Responsible for creating production paperwork including the job specification or existing and new jobs when required and in the absence of the purchasing/sales administrator
- Working closely with the production manager on delays to ensure that accurate information is received to be communicated to customers
- Accurately raising delivery notes
- Booking in collections and arranging transport effectively and on time
- Liaising with customer and suppliers to ensure a timely delivery of components
- Upon receipt of a customer order, raise sales orders, act and confirm production dates and send back to the customer
- Assisting the production manager with customer complaints, providing the appropriate information to allow the complete investigation
- Communicate with customers on completed quality investigations as and when needed
- Liaise with other departments to ensure customer satisfaction
- Produce internal and external reports and data analysis when required e.g. stock/wasted & finished goods
- Ad hoc administrative duties as required
- Purchasing component parts for assigned accounts and following specifications to ensure that goods are purchased at the best price and lead time to meet schedules
- Attend regular meetings to discuss ongoing and future planning requirements

Person specification
- Strong phone handling skills and active listening
- Ability to multi-task and use time effectively
- Possess the ability to work on own initiative and as part of a team without constant supervision
- Dedication to providing excellent customer service
- Ability to quickly learn and understand various systems, processes and procedures
- Flexible approach
- Ability to prioritise workload
- Excellent written skills and eye for detail
- Ability to work under pressure and to deadlines
- Good organisational and planning skills
- Excellent computer proficiency
- Sage Experience
- Experience in a manufacturing environment