This role is working with a dynamic and ambitious 18,000 unit Housing Association based in Bedford and operating throughout the Oxford to Cambridge growth corridor. The organisation employs 400 people, has an annual turnover in excess of £120m and a development programme that will see it build around 3,000 new homes over the next five years making it one of the top 25 of developing associations
Their customer services team is currently looking for people to join their busy team. Helping the organisation to give excellent and comprehensive service to all its customers, you will be dealing with numerous queries on a daily basis, ranging from repairs issues to housing needs.
You will need excellent communication and customer care skills, combined with the ability to empathise with people and work well in a busy environment.
Can you remain calm and organised whilst dealing confidently with sometimes difficult situations? If so then they would love to hear from you.
Key responsibilities
To respond to, action and manage all front-line telephone calls and other requests for information and assistance from the organisation's residents, contractors and others in order to provide an excellent customer service.
To accurately record all customer contacts and actions, to build an accurate and up to date customer contact history.
In return, they offer a competitive salary, 28 days annual holiday (plus bank holidays) increasing with service, contributory pension, medical cover and lifestyle rewards.
Various permanent, fixed term, part time and full time opportunities are available.
Please note that only applicants who complete the online application process on the employer's website will be considered for the position. Once you have uploaded your CV, you will receive an email containing the link to the employer's website to complete their online application.
Closing date: Midnight Sunday 1 July 2018
Assessment centre/Interview date: Week commencing 9 July 2018