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Customer Services Adviser

  • Sevenoaks, Kent
  • £19,500 to £23,000
  • Permanent / Full-Time
  • Advertised 55 days ago

A Customer Services Adviser is required to join a successful fast growing Fintech consumer lending business with 200 staff based in the UK. They are the market leader in their sector, with fantastic modern office and a great working environment.

The role is to be part of a team who deliver timely and accurate administration of the company’s loan products including direct liaison with the company’s introducers and customers on the telephone and by correspondence. Ensuring accuracy at all times and that the company’s processes and procedures are followed.

The key aspects of the role:
- Inbound and outbound telephone call handling
- Inbound and outbound correspondence
- Gathering initial information for customer complaints
- Completion of welcome calls as required
- Updating / correction of HPI records
- Recording all received information correctly in line with company procedures
- Liaison with Dealerships / Area Sales Managers
- Updating electronic and paper filing in order at all times
- To keep up to date with the company’s products & E Learning
- To present the company in a professional manner and maintain confidentiality
- To pay due care and attention to your own and others’ health and safety at all times

Qualifications
- Good educational background with proficiency demonstrable in Maths and English
- Computer Literate, including MS office products and Email

Experience
- Experience of working in a team within an office/contact centre environment
- Experience of liaising directly with customer on the telephone
- Ability to understand and comply with documented processes, policies and procedures
- Excellent verbal and written communication skills

Interpersonal
- Adaptable and flexible
- Ability to work individually as well as part of a team
- Excellent planning and organisational skills
- Enthusiastic ‘can do’ attitude
- Able to work under pressure to tight deadlines
- Accuracy and attention to detail
- Professional and well presented
- Establishes effective working relationships
- Customer focused approach

Role is permanent, full time position working 37.5 hours a week (8.5 hours per day inc.1 unpaid hour for lunch = 7.5 hours a day)
- Must be able to reliably commute to office
- Rota shift work based opening hours of 8am-8pm weekdays and 9am-6pm Saturdays, Sundays & Bank Holidays

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