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  • St Neots, Cambridgeshire
  • £16,000 to £18,000
  • (Permanent)
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This company is a leading global source of test & measurement, life sciences and fluid handling products, instrumentation, equipment and supplies. They are proven experts in the fields of temperature measurement and control, electrochemistry and chromatography. Their portfolio of unique industry-leading brands includes Masterflex, Ismatec, Jenway, Stuart, Traceable, Electrothermal, PCRmax, Kinesis, Vaplock and a wide range of private-label products.

Reporting relationships – internal
Directors, Stores Team, Admin, Sales Engineers, Sales Representatives, Finance

Reporting relationships – external
Customers, Suppliers, Business Partners

Qualifications / Experience

Essential:
- Experience in telephone duties
- Office administration
- Excellent communication skills, being able to communicate at all levels
- Excellent standard in education including Maths and -
- English with GCSE (or equivalent) at Grade C or above
- Intermediate IT skills on MS Office Suite.
- Proven ability to work flexibly and accurately and as part of a team.

Desirable:
Exchequer and CRM Dynamics experience, although full training will be provided.

Job purpose
- To provide exceptional support for our Customers and the Sales and Purchasing Administration Team.
- Answering Telephones,
- Responding to Sales@ and online Chat enquiries
- Provide service cover for the entire team, adaptable and flexible
- Answering incoming telephone calls to Kinesis in a prompt and efficient manner
- Sales@ enquiries box – keep on top of the daily emails received and send a response to all enquiries to advise receipt and who their message has been passed to.
- Creating new contacts/leads coming in on telephone or email on to the CRM.
- Responsible for the “Who’s On Chat.”
- Learn other team members’ roles to assist in covering for sickness and holiday:
- Sales Order Processing, Customer Delivery Notifications, Invoicing, Purchasing etc
- General Office Administration