A German Speaking Customer Services Administrator is required within this sales and service contracts company.
You will provide exceptional support to their German Customers, order processing, raising quotations, answering enquiries through the phone or Sales@ inbox and providing customers with delivery dates for their shipments.
Knowledge, Skills and Experience Required:
- Good general education with GCSE at Grade C or above, or equivalent, in English and Mathematics.
- Good German language in both written and verbal essential
- Some Experience and knowledge of Sales Order Processing, Customer Service and Purchasing, although full training will be provided.
- Excellent communication skills, written and verbal, with customers and colleagues.
- Intermediate IT skills on MS Office Suite.
- Proven ability to work flexibly and accurately with a changing workload, and provide cover for colleagues
- CRM Dynamics and Iris Exchequer would be an advantage.
Key Result Areas:
- Answer incoming telephone calls.
- Sales@ inbox – monitor continually throughout the day to forward and/or reply to any customer enquiries coming through the sales@ inbox.
- Raise Sales Orders on to exchequer for all orders received daily.
- Provide customers with expected shipping date notifications on a daily basis
- Cover for German Purchasing – process orders on suppliers for stock and customer orders when Purchasing Manager is absent.
- Invoicing to be raised for Pipettes and sales orders when goods are shipped.
- Raise customer quotations when requested and cover for German Sales Reps when they are away.
- Disclaimer check on portal link customer details
- CDS to be updated and used – work with Sales Reps
- Long term quotes to be put on exchequer
- Accounts to be reviewed to ensure data is correct
- General Office Admin
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