Customer Service Advisor, Newton Abbot
Job Type: Full time role, 8am to 5pm hours, Monday to Friday
Salary: £8.00-£10.50/hr + benefits, hourly rate is depending on experience
Location: Newton Abbot
The Company:
Quality is important to them and they have the accreditations to prove it. As a family-run business, they also pride themselves on their levels of customer service and support, and keep their customers central to all they do.
The Role:
Due to growth, they are seeking a flexible professional and customer-focussed customer services advisor to join their supportive team in Newton Abbot. Your role is split between adding orders using their computer order processing system, answering and responding to telephone calls, emails and other communication channels and other administrative tasks.
As a regular point of contact for their customers, you will act as an ambassador for the company, developing a good knowledge of their product range and providing an accurate and friendly service whilst building strong working relationships with clients.
The Person:
As a conscientious team player, you’ll have strong communication skills, a proactive work ethic and experience delivering high standards of customer care. Known as someone who can be relied on, you stick to the rules, proactively report and solve problems and are always happy to help out your colleagues.
You approach work in a calm and methodical manner, applying patience and a good sense of perspective in all situations, even when busy. A good level of literacy and a keen eye for detail are also important. The essential skills they are looking for are:
- A positive and cheerful personality, enjoying interaction with customers and providing excellent customer service skills
- Ability to build rapport and engage with customers and maintain excellent customer relationships
- Good IT skills (including Microsoft office packages such as Outlook, Word and Excel) and ability to work with internal ordering and CRM systems.
- Ability to use all media (telephone, print, email, internet) to provide information to customers
- Excellent telephone manner with first class communication skills
- A genuine desire to help their customers to develop their businesses
- Organised and able to collate, interpret, manage and present data coherently
The Rewards:
- Competitive salary package (on a daytime rota)
- Pension scheme
- 28 days’ holiday per year (including bank holidays)
- Staff discounts
- The opportunity to be part of a friendly and expanding business.
- Car parking available
- Lunch provided
- Monday to Friday only