This company is looking for a Customer Service Support Administrator to administer sales orders and provide support to the Customer Service Teams. A competitive salary based on skills, experience and qualifications plus a profit related bonus scheme is on offer.
This is a full-time role based at their HQ in Hapton, Burnley 08.30 a.m. – 17.00 p.m. Mon to Friday (with an early finish Friday initiative)
They have focused on design excellence and differentiation throughout their 33-year history, winning two Queen’s Awards for Innovation and Export Achievements, Lancashire Business of the Year 2017 and many more. They offer exclusive printed and woven contract fabrics to the international hospitality, Healthcare and Workspace markets. Supporting their staff and suppliers is key to their success, and combined with constant innovation, a high-performance culture and exemplary customer service; they are proud of their legacy as an ambitious, market leading company who continues to expand and flourish.
The main tasks of the role will include but are not limited to;
- Order processing and stock referencing
- Co-ordination of excellence customer service
- Call and email handling
- Associated administrative duties
The ideal candidate – You must have excellent organisational skills and a keen eye for detail combined with the ability to prioritise workloads and be a proficient used of IT systems and software. Customer service and support experience would be advantageous as the role will also involve internal liaison with other departments and partners.
Working with them means that you will be working within a team environment who enjoy the following;
- Early finish Friday’s – finish at 15.00 pm. Providing you swap you 1-hour lunch breaks for half hour lunch breaks on 4 out 5 working days
- 22 holidays a year plus 8 bank holidays, which increases based on length of service
- Free onsite parking
- Regular social events
- They also pride themselves in their employee engagement, with the score for 2018 being over 85%
- Enhanced induction process and 1-2-1 mentoring support
- Proactive training and development opportunities.