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Back to jobs Customer Service Supervisor
  • Birmingham, West Midlands
  • £17,000 to £21,000
  • (Permanent)
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This is an opportunity to join a manufacturer of quality hand tools since 1856.

Independent family Company, with International business to business sales to established Customer base.

Excellent opportunity to join a long established Company in a key role with definite career development opportunities.

An opportunity to join this Company at an exciting time of new developments and strategies.

Responsibilities:
- Customer and Supplier contact via telephone and email to organise, resolve and complete enquires, quotations and orders.
- Mainly customer liaison, with purchasing and expediting duties
- Co-ordination and organisation with production and despatch departments.
- Create and monitor online customer offers and updates.
- Efficiently organise the daily workload in priority order
- Undertake specific tasks and duties as required
- Work as part of a team with on-going projects
- Associated administrative duties as expected
- Associated computer and web-based data inputting and updating

Skills & Experience:
- Applicants must have relevant experience in a similar customer focused position
- Must have good interpersonal skills and telephone manner
- Must have good IT skills and experience
- Ideally will be experienced in a similar environment and market sector
- Able to use own initiative, and to work independently and as part of a team
- Able to prioritise workload accordingly
- Ideally have experience of Sage computer systems
- Should have sound literacy and numeracy skills
- Full product and operational training will be provided as deemed suitable.

Job Details:
- Permanent, full time position, after satisfactory completion of probationary period
- Definite career development potential.
- Very competitive salary.
- Free Parking.

Location:
- Coleshill Business Park, Birmingham, B46
- Free Parking.
- Local Rail is Coleshill Parkway.